Answers to common questions

It means they are made of durable materials designed for heavy and prolonged use, certified, high cleaning performance, and with HD prints that last over time.
When you buy a professional carpet, you are investing in a complement that, when properly maintained, will last a long time, avoiding unwanted and frequent replacements.

Yes, quantity discounts are always provided from the second piece ordered.
We periodically activate discounts on specific products and apply them directly in the quote. To stay up-to-date on time offers and promotional prices, sign up for our newsletter!

It means that since it is a mechanical loom production, influenced by climatic factors, maintenance, temperatures, etc., your carpet may have a slight difference in shade or size, of up to 3%.

The average production and delivery time is around 15 to 20 working days from the date of payment. If there are any variations, we will notify you.

Since these are commissioned, customized and non-resaleable rugs, our products require payment in advance, which can be made by bank transfer, credit card or PayPal. We can make exceptions in case of large quantity orders.

Of course, all rugs are washable, but each with specific instructions. Our top professional Luxury Plus, Outside and Solid rugs can also be machine washed and tumble dried up to 40°/60° and are guaranteed up to at least 220 washes.
Your rug will come to you complete with care instructions.

Yes, for our professional carpets, it is possible to request the use of Pantone colors, at an additional charge, as they are outside the color cards already set up.

You can choose as many colors as you like from our folders! There is no extra charge based on the number of colors you choose, you can have your own fun with customizing your rug.

As a result of statistical studies on the best-selling sizes, we have set our mechanical frames to produce these sizes.
That is, the production machines allow us to produce the standard sizes with a better price-time ratio.

There is no return policy for custom rugs because they are created specifically for the customer and are not resalable.
Our rugs go through careful quality control before they are shipped, and we provide the customer with all relevant information before production, so it almost never happens that the end customer receives a product that is not in line with what was ordered.
Should the carpet have any defects or discrepancies that did not come to light during inspection, please do not hesitate to let us know-your satisfaction always comes first!
We are not liable, however, for damage caused by poor maintenance, so if you have any doubts about how to properly clean your custom-made doormat, please contact our service department.

Regarding our products for professional use, measurements are always customizable, within minimum and maximum measurements. See the product page to find out what they are, or let our consultants guide you.

Of course, most of our carpets and doormats for professional use can be shaped or made into special shapes. See the product page to find out what they are, or let our consultants guide you.

No, we have done several trials over the years and keeping only the colored logo on a neutral coconut background is the best way to get bright, lasting colors, as well as crisp printing of the required design. The shaggy fiber of coconut lends itself well to low-detail designs with thick, clean lines.

As specified in the product data sheet, Outside is a rug designed for outdoor use, including daily contact with the elements, so it has a micro-perforated surface (up to the size of 130×200 cm) suitable for water and moisture to drain away without getting soaked.
But don’t worry, the micro-holes will fade over time with frequent use and washing.
Don’t want drainage holes? You can let us know before you order, so we can pass the correct information to production and make the rug as you want it.

Certainly. We can make the rugs with border even without it, depending on the use you need to make of the rug or the functionality you expect. Remember that the rubber border, in addition to finishing the rug at its best, has non-slip power and acts as an anti-slip. It is not possible to make the border in other colors. But don’t worry, the micro-holes will fade over time with frequent use and washing.
Don’t want drainage holes? You can let us know before you order, so that we can pass the correct information to production and make the rug the way you want it.

Yes, you can request at the graphic design stage or at the order confirmation stage to have the carpet made without border references.
You can also request to customize the border with your branding, at the cost of the printing facility, for 1 or more pieces. See one of our consultants for a cost calculation.

Thickness is variable depending on the product. Generally speaking, a professional step dryer can have a maximum thickness of about 1 cm, while coir, vinyl curl and rubber mats can go up to a maximum of about 2 cm.
If there is a particular reason why you are looking for a specific thickness, do not hesitate to tell us about it: we will be able to help you find the ideal solution for your needs!

Absolutely!!! Let us know at the consultation stage whether what you are looking for is a doormat to be recessed or a rug to be placed in a defined area.
We will study with you how to adapt the mat to your needs and achieve a perfect result.

Yes! In domestic territory, shipping is always free of charge. There may be additional costs only in the case of delivery abroad and customs, but we will make this clear already at the time of quotation.

Of course! Just provide us with your residential address and social security number.

Our designers work tirelessly to deliver the graphic drafts of your products in the shortest possible time, combining the colors most suitable or requested by you, the final rendering of the graphic elements and the size of the carpets.
Normally the wait is 24/48h.

All graphic drafts are free of charge; this is a service we offer to our clients.
A few proofs can be made before creating a final design, at no additional cost.

Of course! You can make an appointment and join us at our showroom in Carmignano di Brenta, where you will have access to a dedicated consultation from one of our experts, who will show you all the products available and the range of colors.
If you are a retailer or professional and are not in our vicinity, contact us! We will find a way to reach you!

Yes, you can request a change or revision of your order if production has not yet started.

No, we only deal with the design and production of the doormats, we do not carry out laying or procure structures to support the mat. Olivo Pro operates on a national and European level with a single operational headquarters located in Veneto.

Typically, borderless carpets are requested for use in niches or confined spaces, where the required measurements must be met precisely. Given the production tolerance of +/- 3%, so considering that the carpet may come out of production slightly smaller, we prefer to make it with a slight abundance and provide instructions for trimming on site.

No, it is not possible to customize the thickness of the mats.
Each type of doormat has a specific thickness based on its function. For example, if you have a 3 cm high niche, you will not have to look for a mat of this thickness. It will be enough to choose the mat you like and adjust the depth of the niche with some filling materials (such as a wood panel or mdf).